Transparent, Secure & Professional Service Policies
Service Area: Kolkata and surrounding regions
Customer Support: 9836886915 / 8910510665
Office Address: Radhaballve Para, Garal Gacha, Kalipur, Dankuni, Hooghly – 712708
At PMS International Cargo Packers & Movers, policies are not just formal documents — they are commitments. We believe that clarity builds trust. That is why we maintain transparent, customer-friendly, and legally compliant policies for every relocation service we provide.
Below you will find detailed information regarding how we handle customer data, billing, working procedures, service terms, and legal disclosures.

1. Privacy & Data Protection Policy

Your personal information is important to us. When you book our services, you trust us not only with your belongings but also with your details.
What We Collect
We may collect the following information:
Name
Contact numbers

Email address

Pickup and delivery address

Inventory details

Payment information

This data is collected only for service-related purposes.
How We Use Your Data
Your information is used for:
Preparing quotations

Coordinating relocation

Communication and updates

Invoice preparation

Insurance documentation

We do not sell or share your personal data with third parties for marketing purposes.
Data Security Measures
We take reasonable precautions to protect your information from unauthorized access, misuse, or disclosure. Our internal systems are managed carefully to maintain confidentiality.
If you have questions about your data privacy, you can contact us at 9836886915 or 8910510665.

2. Our Transparent Billing Process

Relocation pricing can sometimes be confusing. We aim to eliminate that confusion through clear communication.
Quoting & Estimation
Before finalizing the move, we conduct:
Physical survey (if required)

Online video survey

Phone consultation

The quotation depends on:
Volume of goods

Distance

Type of relocation

Packing material requirements

Manpower needed

Additional services

We clearly explain whether the estimate is:
Approximate estimate (subject to volume change)

Fixed estimate (after inspection confirmation)

There are no hidden charges beyond what is agreed upon.
Payment Methods
We accept:
Bank transfer

UPI payments

Cash payments (as per agreement)

Advance payment may be required to confirm booking, and the balance is settled as per mutually agreed terms.
Final Invoice
The final bill is prepared based on:
Confirmed quotation

Any additional services requested during the move

Actual volume (if significantly different from initial estimate)

We explain any variation transparently before proceeding.

3. Our Step-by-Step Working Method

We follow a structured and disciplined approach for every relocation project.
Booking Your Move
Customers contact us via phone or inquiry. We gather details and schedule a survey if needed. After discussing requirements, we share a detailed quotation.
Once confirmed, we block your moving date and assign a team.
Preparation & Packing
On the scheduled day, our team arrives with required packing materials. Items are:
Categorized room-wise

Packed securely

Labeled properly

Checked before loading

Fragile items receive special attention.
Move Day Protocol
During loading:
Heavy items are handled carefully

Trolleys and lifting equipment are used

Items are arranged systematically in the truck

During transport:
Drivers follow planned routes

Goods are protected from rain and dust

At delivery:
Items are unloaded room-wise

Basic unpacking is provided if requested

Post-Move Support
After delivery, customers can contact us for any assistance or clarification regarding:
Insurance

Documentation

Billing

Our responsibility does not end at delivery — we remain available for support.

4. Terms & Conditions of Service

These terms define the responsibilities of both PMS International Cargo Packers & Movers and the customer.
Cancellations & Rescheduling
If you need to cancel or reschedule:
Inform us at least 48 hours before the scheduled move

Advance payment may be adjusted or refunded based on circumstances

Last-minute cancellations may incur minimal charges

We try to accommodate date changes whenever possible.
Service Limitations
For safety and legal reasons, we do not transport:
Hazardous chemicals

Explosives

Flammable materials

Perishable food items

Live animals

Customers must disclose special items during booking.
Liability & Insurance
We handle goods with utmost care. However, in rare cases of accidental damage during long-distance transit, insurance coverage applies if opted.
Transit insurance covers unforeseen risks during transportation.
The claims process requires:
Reporting damage within specified time

Submission of required documents

Insurance company evaluation

We guide customers through the claim process transparently.

5. Important Disclosures & Disclaimers

Liability Limitations
While we follow strict safety protocols, liability is limited to terms agreed upon in the service contract and insurance coverage selected.
Third-Party Services
In certain long-distance relocations, we may coordinate with verified transport partners. However, we remain responsible for service coordination and communication.
Customer Responsibilities
Customers are responsible for:
Being present during packing and delivery

Informing about fragile or high-value items

Clearing access paths for loading

Securing personal valuables separately

Clear communication ensures smooth relocation.

6. Commitment to Ethical Business Practices

At PMS International Cargo Packers & Movers, we believe policies are not meant to protect only the company — they are designed to protect customers as well.
We stand for:
Ethical pricing

Honest communication

Professional conduct

Legal compliance

Customer satisfaction

Every relocation is handled with responsibility and accountability.

Need Clarification?
If you have any doubts regarding our privacy policy, billing structure, service terms, or insurance coverage, feel free to contact us directly.
Call 9836886915 / 8910510665 for clear and immediate assistance.